Got questions? We’ve got answers.

Welcome to our FAQ page — your go-to spot for the what, why, and how of Graces Design candles. If you don’t find what you’re looking for, feel free to head over to our Contact page and we’ll be happy to help!

Candles

What are Graces Design candles made of?

Our candles are made with 100% natural soy wax, premium fragrance oils, and cotton wicks. Each one is hand-poured into a creatively-designed ceramic container—crafted to be both beautiful and reusable.

Why choose Graces Design candles?

Grace Design's soy wax candles are made from a natural, renewable resource that burns cleaner and longer than traditional paraffin wax candle. They products little to no soot, making them better for both the air in your home and the planet. Plus, soy wax holds fragrance beautifully—giving you a rich, lasting scent experience with every burn.

Are Graces Design candles vegan?

Yes! Our products are 100% cruelty-free and contain no animal products or byproducts.

Are Grace Design candles pet safe?

Our candles are made with clean, non-toxic ingredients and are generally considered pet safe when used as directed. Always burn in a well-ventilated area and keep out of reach of pets.

What are the candle burning instructions?

Place the candle on a stable, heat resistant surface. Trim the wick to 1/4 inch (6mm) prior to lighting and before every additional use. Keep wick trimmings, matches, and other debris clear from the wax pool. Never burn more than four hours at a time.

Precautions:

Burn candle with sight. Keep out of the reach of children and pets. Never burn a candle on or near anything that can catch fire. Container will be hot when candle is lit. Stop use when 1/2 inch of wax remains. Do not extinguish with water.

What can I do if my candle starts tunneling?

Tunneling is a common occurrence, especially if a candle isn’t burned long enough to allow the wax to melt all the way to the edges. The good news is—it’s usually fixable! Here are a few ways to even out the surface:

1. Foil method: While the candle is lit, loosely wrap aluminum foil around the top (leaving an opening at the center). This helps trap heat and melt the wax along the sides.

2. Use a hairdryer or heat gun: Gently warm the top layer to help smooth out the surface.

Why is the flame on my candle so tall?

A large flame usually means the wick is too long. When the wick isn't trimmed, it can lead to a high flame and faster burning. To keep your candle burning safely and evenly, always trim the wick to about 1/4 inch before each use.

Can I reuse the ceramic container after the candle is finished?

Absolutely. We designed our ceramic vessels to be repurposed—use them as planters, jewelry boxes, catch-all bowls, or decorative accents around your home.

Orders & Shipping

How long will it take to receive my order?

All orders are processed and shipped within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Once shipped, transit time varies and depends on the shipping method. For more information on shipping methods, please visit our Shipping Policy.

How much does shipping cost?

All orders over $50 (after discounts are applied) will be granted free standard shipping! For orders under $50, a $6.99 flat shipping rate will be applied.

I've placed my order already. Can I change my shipping address?

Due to our fulfillment and ordering process, shipping addresses cannot be changed once the order has been processed, but we will do everything we can to try! If you need to update the shipping address on your order, please email us at hello@gracesdesigncandle.com as soon as possible.

To help us assist you better, please include your order number and the full shipping address you would like your order updated with.

Can I cancel or make other changes to my order after checkout?

Due to our fulfillment and ordering process, we can’t promise that updates or cancellations can be made to your order, but we will do everything we can to try! If you need to update any information or wish to cancel your order, email us at hello@gracesdesigncandle.com as soon as possible.

To help us assist you better, please include your order number and the information you need updated.

When a product sells out, will you ever get it back in stock?

Our scents are all limited-release, however, we may periodically restock certain scents in the future. We recommend stocking up on your favorite scents before they’re gone!

How can I make a return?

We accept returns on unused merchandise in its original condition within 30 days of purchase or shipment date when accompanied by an original store sales receipt. To initiate a return, please email us at hello@gracesdesigncandle.com. For more information on returns, please visit our Return & Exchange Policy.